More than 50% of sellers of professional services say price is critical in their clients’ decision to buy, although only 28% of buyers agree. That’s among the many interesting findings from a business-to-business (B2B) market research study from Hinge detailed in the new book Inside the Buyer’s Brain.
The study shows that buyers and sellers continue to misread each other regarding motivations, perceptions and preferences of professional services executives. For example, buyers value a firm’s reputation for producing results more than sellers do (47% vs 14%).
“Despite the availability of tools like customer relationship management software, buyers and sellers talk past each other,” says author Lee Frederiksen, Ph.D. “Sales and marketing is fundamentally a human activity, and this book provides the pathway for sellers to be more effective and for buyers to select a services firm.”
Other conclusions of the B2B market research include…
Hinge, the leader in branding and marketing for professional services firms, builds high growth, high valuation professional services brands. Clients range from management consulting and technology firms to architecture, engineering and construction (A/E/C), accounting and finance, and government contracting service firms. Hinge offerings include client perception research, brand strategy development, lead generating websites, creative services, online marketing, online video, and outsourced marketing services.
Through the Hinge Research Institute, Hinge is committed to conducting innovative research on professional services firms and their respective clients. Hinge and the Hinge Research Institute can be found at www.hingemarketing.com and www.hingeresearch.com.